Ele Agbe Company Limited (ECL) is committed to offering value for money to our customers by consistently delivering high quality Shea butter products that meet and exceed our customer’s expectations. The organization takes into consideration the needs and expectations of interested parties as well as satisfaction and satisfying applicable national, international regulations, statutory and ISO 9001:2015 requirements.

Top management of ECL sets quality objectives that is consistent with this policy throughout the organisation to meet product and customer requirements.

Ele Agbe Company Ltd will achieve this by:

-Ensuring that the company meets customer demand by working to improve on overall customer satisfaction and feedback and managing consumer complaints promptly.

-Working with regulatory authorities to ensure compliance to applicable national and international legislations.

-Ensuring all interested parties are properly identified and their requirements satisfied and carrying out regular supplier reviews.

-Regular review of processes and implementation of improvements to keep pace with changing customer requirements and market demand.

-Delivering relevant training and development programmes to consistently upgrade the skills and competence of employees and ensuring roles and responsibilities are clearly stated.

-Engaging in appropriate planning and communication to ensure that the necessary raw material of the required quality is delivered at the required time.

-Following a clearly defined organisational vision and mission with aligned objectives to serve as an opportunity for continual improvement.

-Confirming management commitment in monitoring and measuring the performance of the QMS through regular audits.

-Ensuring the relevance and effectiveness of the quality policy and entire QMS through regular review.