FAQs

We ship our products to customers in every corner of the world

f you need to change your shipping address, you can do so easily at checkout or through your account dashboard. Here’s how:

  1. At Checkout: Simply update your address in the ‘Shipping Address’ section before completing your order.
  2. In Your Account Dashboard: Log in to your account, go to ‘My Account’ > ‘Addresses,’ and update your shipping address.

Yes, we offer same-day delivery for local orders placed on weekdays between 6:00 AM GMT and 3:00 PM GMT. For international deliveries, same-day service is not available due to shipping logistics, but we ensure your order reaches you as quickly as possible!

Yes, we deliver nationwide across Ghana! Please note that orders outside of Accra may incur higher delivery fees due to the distance and logistics involved.

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard)
  • Mobile Money (MTN Mobile Money, AirtelTigo Money, Vodafone Cash)
  • Bank Transfer
  • Cash on Delivery (only at these locations : View locations)

Yes, your payment is completely secure. We use SSL encryption and Paystack, a trusted payment gateway, to ensure your transaction is safe and protected.

If your payment fails, please check the following:

  • Ensure your card or mobile money account has sufficient funds.
  • Verify that your payment details are correct. If the issue persists, contact our support team at [support email/phone number], and we’ll assist you further.

Yes, a receipt will be sent to your email once your payment is successfully processed. You can also view your order history and receipts in your account dashboard.

At this time, we do not offer payment plans or installment options. All payments are required in full at the time of purchase.

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Still have a question?

Please contact us for more information.

Less than 24 hours. 
For orders placed between 6am(GMT) – 4pm (GMT)

Yes, they are gentle and suitable for all skin types.

Yes, wholesale options are available. Contact us for details.

Order through our website or contact customer service for help.

We accept bank transfers, mobile money, and major credit cards.

Yes, returns are accepted within 14 days for unopened products.

Use our website’s contact form, email, or live chat for support.