At Ele Agbe Co. Ltd., we are committed to protecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to ensure your data is handled securely.
1. Information Collection
We collect the following types of personal data when you interact with eleagbe.com:
- Personal details: Name, email address, contact number, shipping address, and billing address.
- Account details: Password for creating and maintaining your account.
- Payment information: Payment card details, mobile money, and bank transfer information used to process purchases securely.
- Order history: Information about your previous purchases, which may be used for targeted marketing campaigns to improve your experience with us.
This information is collected through forms you fill out on our website, as well as through payment and order processing systems.
2. Information Usage
The personal data we collect is used for various purposes, including:
- Order processing: To complete and manage your purchases and deliveries.
- Customer service: To respond to inquiries, process returns or exchanges, and provide personalized assistance.
- Promotional communications: To send you promotional emails, newsletters, and updates about products, services, or special offers.
- User experience improvement: To personalize your experience on our website, including recommendations based on your preferences and previous orders.
- Targeted marketing campaigns: To send tailored offers or advertisements based on your order history and preferences.
- Security purposes: To detect fraud, protect our website, and ensure the safety of transactions.
3. Sharing Information
We may share your personal data with third parties in the following circumstances:
- Payment processing: We use Paystack to securely process payments. They handle your payment card details and other transaction-related information.
- Shipping partners: Your shipping address and order details may be shared with reliable shipping companies to ensure timely and accurate delivery of your purchases.
- Analytics services: We use analytics tools to generate monthly reports and insights about website performance and user behavior, helping us improve our services and customer experience.
We do not sell or rent your personal data to any third parties.
4. Cookies and Tracking
We use cookies on eleagbe.com to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Track user behavior on the site.
- Remember your preferences and settings.
- Improve the functionality of our website.
You have the option to accept or decline cookies when you visit our website. By accepting cookies, you consent to our use of these technologies for the purposes outlined above. If you choose to decline cookies, some website features may not function as intended.
We may also use third-party cookies, such as Google Analytics, to analyze website traffic and improve user experience. These cookies help us track site performance and better understand our audience.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy and for record-keeping purposes. This means we may retain data for an extended period even after you complete a transaction or stop using our services.
If you wish to request the deletion of your personal data, you can contact us directly. We will review and handle your request in accordance with applicable laws.
6. Data Security
We take the security of your personal data very seriously and have implemented various measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL encryption: All transactions and data transfers on eleagbe.com are encrypted using SSL technology to ensure secure communication between your browser and our server.
- Regular updates: We perform regular updates to our software and systems to ensure they remain secure against potential vulnerabilities.
- Third-party storage: Sensitive payment information is securely processed and stored with trusted third-party payment processors.
- Internal access controls: Access to personal data is limited to authorized personnel only, ensuring that your information is handled with the highest level of security.
We continuously review and enhance our security practices to safeguard your personal data.
7. User Rights
At Ele Agbe Co. Ltd., we believe that our customers’ rights are of utmost importance. You have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of your personal data that we hold.
- Right to Correct: If your personal information is inaccurate or incomplete, you can request to update or correct it.
- Right to Delete: You may request the deletion of your personal data from our records, subject to certain legal requirements.
- Right to Withdraw Consent: If you have given us consent to process your data (e.g., for marketing purposes), you have the right to withdraw that consent at any time.
- Right to Opt-Out: You can opt out of receiving marketing communications from us at any time, either by unsubscribing from emails or adjusting your communication preferences.
If you would like to exercise any of these rights, please contact us using the details provided below.
8. Policy Changes
We may update or revise our Privacy Policy from time to time. When we make significant changes, we will notify you through email and post a notice on our website. The updated Privacy Policy will be effective immediately upon posting, unless otherwise stated.
We review our Privacy Policy as and when necessary to ensure it reflects current practices and complies with relevant laws.
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At Ele Agbe Co. Ltd., we are committed to protecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to ensure your data is handled securely.
1. Information Collection
We collect the following types of personal data when you interact with eleagbe.com:
- Personal details: Name, email address, contact number, shipping address, and billing address.
- Account details: Password for creating and maintaining your account.
- Payment information: Payment card details, mobile money, and bank transfer information used to process purchases securely.
- Order history: Information about your previous purchases, which may be used for targeted marketing campaigns to improve your experience with us.
This information is collected through forms you fill out on our website, as well as through payment and order processing systems.
2. Information Usage
The personal data we collect is used for various purposes, including:
- Order processing: To complete and manage your purchases and deliveries.
- Customer service: To respond to inquiries, process returns or exchanges, and provide personalized assistance.
- Promotional communications: To send you promotional emails, newsletters, and updates about products, services, or special offers.
- User experience improvement: To personalize your experience on our website, including recommendations based on your preferences and previous orders.
- Targeted marketing campaigns: To send tailored offers or advertisements based on your order history and preferences.
- Security purposes: To detect fraud, protect our website, and ensure the safety of transactions.
3. Sharing Information
We may share your personal data with third parties in the following circumstances:
- Payment processing: We use Paystack to securely process payments. They handle your payment card details and other transaction-related information.
- Shipping partners: Your shipping address and order details may be shared with reliable shipping companies to ensure timely and accurate delivery of your purchases.
- Analytics services: We use analytics tools to generate monthly reports and insights about website performance and user behavior, helping us improve our services and customer experience.
We do not sell or rent your personal data to any third parties.
4. Cookies and Tracking
We use cookies on eleagbe.com to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Track user behavior on the site.
- Remember your preferences and settings.
- Improve the functionality of our website.
You have the option to accept or decline cookies when you visit our website. By accepting cookies, you consent to our use of these technologies for the purposes outlined above. If you choose to decline cookies, some website features may not function as intended.
We may also use third-party cookies, such as Google Analytics, to analyze website traffic and improve user experience. These cookies help us track site performance and better understand our audience.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy and for record-keeping purposes. This means we may retain data for an extended period even after you complete a transaction or stop using our services.
If you wish to request the deletion of your personal data, you can contact us directly. We will review and handle your request in accordance with applicable laws.
6. Data Security
We take the security of your personal data very seriously and have implemented various measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL encryption: All transactions and data transfers on eleagbe.com are encrypted using SSL technology to ensure secure communication between your browser and our server.
- Regular updates: We perform regular updates to our software and systems to ensure they remain secure against potential vulnerabilities.
- Third-party storage: Sensitive payment information is securely processed and stored with trusted third-party payment processors.
- Internal access controls: Access to personal data is limited to authorized personnel only, ensuring that your information is handled with the highest level of security.
We continuously review and enhance our security practices to safeguard your personal data.
7. User Rights
At Ele Agbe Co. Ltd., we believe that our customers’ rights are of utmost importance. You have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of your personal data that we hold.
- Right to Correct: If your personal information is inaccurate or incomplete, you can request to update or correct it.
- Right to Delete: You may request the deletion of your personal data from our records, subject to certain legal requirements.
- Right to Withdraw Consent: If you have given us consent to process your data (e.g., for marketing purposes), you have the right to withdraw that consent at any time.
- Right to Opt-Out: You can opt out of receiving marketing communications from us at any time, either by unsubscribing from emails or adjusting your communication preferences.
If you would like to exercise any of these rights, please contact us using the details provided below.
8. Policy Changes
We may update or revise our Privacy Policy from time to time. When we make significant changes, we will notify you through email and post a notice on our website. The updated Privacy Policy will be effective immediately upon posting, unless otherwise stated.
We review our Privacy Policy as and when necessary to ensure it reflects current practices and complies with relevant laws.
